Terms & Conditions
By placing an order with The Peach Palmetto, you are agreeing to our terms and conditions. That said, you as a customer of The Peach Palmetto understand that you are receiving a handmade product. We do not accept returns or exchanges or cancellations. Exception: In the event you receive a flawed product, please contact us at email@example.com with your order number and pictures of the flawed product and we will do our best to assist you.
Processing/shipping of your product is a minimum 4.5-5 weeks unless otherwise stated in the product description. The Peach Palmetto will contact you in the event there is a significant delay in your order. Any questions/emails pertaining to the shipment of your order prior to the 5 week mark will go unanswered and could result in the cancellation of your order.
Shipping is conducted on weekends from Friday to Monday mornings. This does not include holidays.
5 week timeframe is counted by the day of the week you place your order. Example: If you place your order on WEDNESDAY 1 Apr 2020, your 5 week timeframe will be WEDNESDAY 6 May 2020. Your order should ship no later than the weekend of 8-11 May 2020.
Placing an order for a "Pre-order" item is verification the customer agrees with the terms and conditions of the pre-order parameters (i.e. extended shipping times). If the customer places an order for a pre-order item AND a regular item, all items will ship at the same time. If a customer places an order for two pre-order items with different dates, all items will ship at the same time (customer has only paid for shipping once, The Peach Palmetto is not required to split shipping and absorb additional shipping costs.)
Additionally, if the customer fails to input the correct shipping address, he/she will assume the cost to reship the package. Reship listings are available on the website. Customer must select the listing appropriate for their order size.
It is the customer's responsibility to track their order. The Peach Palmetto will NOT reach out if an order is returned to our location. Please check spam inboxes prior to contacting the shop for a shipping number. The shop uses both Shopify and Shippo as a means to ship packages.
Failure to sign into your store account will result in the forfeiture of any points accrued with your purchase.
Failure to subscribe to emails/marketing from The Peach Palmetto will result in forfeiture of waitlist positions.
The Peach Palmetto reserves the right to cancel any order purchased with a coupon if the product being purchased in coupon prohibited. Example: The Instant Collection
Combining orders is completely at the discretion of the shop owner. Any requests to combine orders will go unanswered.
Almost all packages are shipped via First Class Mail. Larger packages will be shipped via priority mail and include insurance. The Peach Palmetto does NOT assume responsibility for lost or damaged packages. Each customer has the option to purchase package insurance thru Route at checkout. If your package is lost/damaged while in transit you must contact USPS or Route as necessary.
The Peach Palmetto reserves the right to refuse service.