Frequently Asked Questions

1. Where can I purchase The Peach Palmetto pops?

   All pops can be purchased during the various release sales referred to as ”drops”, via the Peach Palmetto site: www.Thepeachpalmetto.com
   Please remember this is not a continuous sale, once the item is sold out for THAT drop, it will not be available for purchase again unless it is re-released during another sale.

2. I am currently on the site, but I do not see any items for sale? How can I purchase a pop?

   There will be several announcements made via this site and the social media platforms informing all customers of a new sale. This is the only time that the pops are available for purchase. Flash sales will happen occasionally and will not be advertised  more than an hour in advance.

3. How often do you have a sale?

   Our sales occur every approximately every other Wednesday at 630pm Eastern unless otherwise advertised.

4. Is there anyway we can submit a custom order for the listed pops?

   Unfortunately, we are not accepting any custom orders.

5. Where can I find an estimated price listing for previous released pops?
   An estimated price listing for pops can be found in the “The Peach Posse” group on Facebook under “files” at the top. Prices can also be seen via the Shopify storefront.

6. Why is there a difference in the pricing for each pop?

   Each pop is made with a different material depending on the look I am going for. The material varies between acrylic pearl gems to genuine European crystals. The size/ shape of the pop also can affect the pricing.

7. Where can I find an image of previous released pops and future release pops?

   All pictures can be found on the Peach Palmetto Instagram page “@thepeachpalmetto” or you can view them in the FB group under the “photos” tab.

8. How can I find out about restocks?
   Not all pops that were previously available for purchase will be restocked during a new sale. For more information on new sales, please see our Facebook group or Instagram page.

9. How many pops can I buy during a “drop”?

Unless, otherwise stated you can buy as many as you are able to purchase.

10. There was a flash sale but I was not notified via email, why is this?

The flash sales occur when I am testing out a new product or have some time in between projects to release a set amount of pops. All flash sales will be announced via the Facebook group with no more than one hour advance notice.

11. What is the time zone that you are currently operating in?

Eastern Standard Time.

12. How long does it take for me to receive an order?

The current time frame for all orders to be shipped is up to 4.5-5 weeks from the time of purchase not including the delivery time.

13. Why is the time frame for me to receive an item that far out?

All pops are handmade by the owner of the shop. To ensure great quality for each customer and each purchase, each pop goes through several quality checks before shipping. This is in addition to performing customer service activities.

14. Can an order be placed without setting up an account?

Although we would like to have all customers to create an account, we understand that everyone is not willing to do so. However, if there is an error or you would like to view previous purchases, creating an account is more efficient.

15. Can I have my order expedited to me?

All orders are shipped via USPS using one shipping method. Expedited shipping is not currently available.

16. Do you ship internationally?

Yes, we are currently shipping internationally. Please click on the international shipping option when placing an order.

17. Do you ship to P.O. Boxes?

Yes, we are currently shipping P.O. Boxes.

18. Can I cancel or make changes to my order after it has been placed?

There will be no cancellations or changes made to any order after your order has been submitted. Please review your order to ensure you are selecting the correct item before purchasing.

19. I placed the wrong shipping address in while placing my order can this be corrected?

Please notify me within 24 hours via ThePeachPalmetto@gmail.com of any errors in your shipping.

20. My item was marked delivered but I did not receive it.

The Peach Palmetto is not responsible for items lost in transit/not delivered by the local postal carrier. At times, USPS will mark an item as delivered and deliver it within the next 2 business days. If you have not received this item, after 2 business days of it being mark delivered please contact your local post office.

21. What is the return policy?

All sales are final.

22. I received a damage item, what is the next step?

All items go through 2 quality checks before shipping. However, if you do receive a damaged item please take a picture of the item and email us atThePeachPalmetto@gmail.com. In the email please include your order number and the picture of the damage. We will do our best to rectify the situation.

23. Is there a warranty on the pops if something happens to it weeks/days after I receive it?

There is no warranty available. All items are tested for normal wear and tear. Proper caring of your pop can insure the longevity of it.

24.  How to properly take care of your pop?

While your pop is made with only the best materials we are able to source, they still require a certain level of care. Please do not leave your pops in extreme cold or heat as this may affect the adhesive. Additionally, pops made with clay elements are considered FRAGILE. Please exercise care when transporting them. When using your Stoned pops/accessories, please try not place your fingers directly on the stones. The oils from your skin could eventually change the color of the stones on your pop.

 

 

25. I placed another order before my previous order was shipped, can the orders be combined with a refund on the additional shipping cost?
To efficiently ship out all orders in a timely manner, a refund on multiple orders is not available at this time. If you complete more than one order, your orders may or may not be shipped within the same box.

26. What is the turnaround time for me to receive a response from customer service? All emails will be responded within 48-72 business hours. We do NOT answer emails on weekends and holidays.

 

27. Is there a reward program?

Yes there is!  Please look for the "Blingback" tab at the bottom right hand of your screen to access our Blingback rewards program.